Enterprise Class Support

Three levels of support are designed to meet your needs whether you are a startup, small business or anything in between.

Certified Cloud Engineers

We are packed with technical experts and quality assurance experts who strive to provide the best end to end cloud support services.

24x7 In-house Assistance

We feature world class facilities and processes to provide the most reliable 24x7 technical support services at the lowest downtime.

Focus on What Matters

Focus on your business. Let us focus on your infrastructure. You don't need to spend time to be worried about your cloud infrastructure.

Manage & Mitigate Risks

Our team will ensure that your cloud infra will have airtight security and be ready for whatever your business may demand of it.

Support Plans

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Standard Support

Billing & Platform Support for experienced users who have advanced technical skills to monitor & manage their cloud infrastructure without technical assistance

For Every Service
Free
Till Service Expiry
  • Standard Billing & Platform support
  • 6 Hour Response Time
  • Business Hours Only
  • Guidance on Technical Queries
  • Remotely Accessed Assistance
  • Support Servers without Control Panel
  • Knowledge-base Access
  • Access to Community Forums
  • Support Portal Access
  • Dedicated Group Chat Group Support
  • Call Back Support
  • 3rd Party Software Assistance
  • Server Customisation Assistance
  • 24/7/365 Proactive Server Monitoring
  • 24/7/365 Proactive Server Management
  • Managed Security & Updates
  • Weekly Auditing & Reports

Enhanced Support

On-Request Support for those who can monitor and manage the day-to-day cloud administrations, but don't have advanced technical skills in the cloud technologies

For single cloud instance
₹1,999
Monthly
  • Priority Billing & Platform support
  • 45 Minutes Response Time
  • 24/7/365 Support Coverage
  • On Request Technical Support
  • Remotely Accessed Assistance
  • Support Servers without Control Panel
  • Knowledge-base Access
  • Access to Community Forums
  • Support Portal Access
  • Dedicated Group Chat Group Support
  • Call Back Support
  • 3rd Party Software Assistance
  • Server Customisation Assistance
  • 24/7/365 Proactive Server Monitoring
  • 24/7/365 Proactive Server Management
  • Managed Security & Updates
  • Weekly Auditing & Reports
Contact Us

Premium Support

Fully Managed Proactive Support for enterprises that don’t have the time or advanced technical skills to manage their cloud infrastructure

For single cloud instance
₹4,999
Monthly
  • Priority Billing & Platform support
  • 10 Minutes Response Time
  • 24/7/365 Support Coverage
  • Proactive Technical Support
  • Remotely Accessed Assistance
  • Support Servers without Control Panel
  • Knowledge-base Access
  • Access to Community Forums
  • Support Portal Access
  • Dedicated Group Chat Group Support
  • Call Back Support
  • 3rd Party Software Assistance
  • Server Customisation Assistance
  • 24/7/365 Proactive Server Monitoring
  • 24/7/365 Proactive Server Management
  • Managed Security & Updates
  • Weekly Auditing & Reports
Contact Us

Frequently Asked Questions

Today's businesses are highly dependent on IT infrastructure. So it is essential that your cloud should be resilient to any issues. Our 24x7 Proactive monitoring and support will give you peace of mind on your cloud infrastructure. With our support plan in place, all you need to do is to focus on your core business, not on your cloud infrastructure.

Yes, we do offer managed cloud hosting with valid support plans.

Yes, you can use SpaceWeb client area to access the console for your virtual machine.

We highly recomended using the most recent version of the product and supporting infrastructure in your application to mitigate the security risk and get the latest features. So routine maintance is necessary.

Our global team of technical engineers can able to respond to questions in English. They will make every effort to answer queries in other languages, but due to the necessity for translation, responses may be delayed and incomplete.

Yes, our technical team will be available 24x7.

Our Technical engineers are aviable in both Email and Chat.

Yes, we do provide and supports Windows servers.

Get in touch with us!

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